At Exquisite Extensions, we are committed to providing a smooth and luxurious shopping experience. Please review our processing and pickup guidelines before placing your order.

Order Processing Time

PLEASE ALLOW 3-5 BUSINESS DAYS FOR YOUR ORDER TO PROCESS BEFORE RECEIVING TRACKING INFORMATION.

PROCESSING TIME DOES NOT INCLUDE SHIPPING TIME. TRACKING INFORMATION WILL BE PROVIDED ONCE YOUR ORDER HAS BEEN PROCESSED AND SHIPPED.

Please note that processing times may vary during sales, promotions, holidays, or periods of high order volume.

ALL COLORED HAIR AND HAIR LENGTHS LONGER THAN 30” REQUIRE AN ADDITIONAL 1-2 BUSINESS DAYS FOR PROCESSING.

We ask that you allow the appropriate processing time before contacting us regarding your order status.

Local Pickup Orders

ALL ORDERS ARE NOT ELIGIBLE FOR SAME-DAY OR NEXT-DAY PICKUP UNLESS THE ITEM IS CURRENTLY AVAILABLE ON HAND.

If the item you ordered is available in stock and ready to fulfill, your order will be prepared for pickup within 24 hours.

If the item is not currently available on hand, your order will follow the same 3-5 business day processing timeline as shipped orders before it is ready for pickup.

You will receive a confirmation notification once your order is ready for pickup. PLEASE DO NOT ARRIVE FOR PICKUP UNTIL YOU HAVE RECEIVED CONFIRMATION THAT YOUR ORDER IS READY.

For security purposes, YOU MUST PROVIDE A VALID PHOTO ID AND YOUR ORDER NUMBER AT THE TIME OF PICKUP. Orders will only be released after verifying the pickup information.

If someone else will be picking up your order on your behalf, please contact us ahead of time for approval and provide the required pickup details.

Shipping Information

Once your order has been processed and shipped, tracking information will be sent to the email provided at checkout.

Shipping times vary depending on the selected shipping method and carrier. Exquisite Extensions is not responsible for delays caused by shipping carriers, weather conditions, holidays, or circumstances outside of our control.

Order Accuracy

Please ensure all shipping and pickup information is correct before completing your purchase. Exquisite Extensions is not responsible for delays caused by incorrect customer information.

Lost or Stolen Packages

Once your order has shipped and tracking information has been provided, Exquisite Extensions is not responsible for lost, stolen, or delayed packages. Please contact the shipping carrier directly for assistance.

Thank you for choosing Exquisite Extensions. We appreciate your patience and are dedicated to providing luxury hair and exceptional service.

 
HAIR QUALITY
What type of hair do you offer?

 Exquisite Extensions offers premium-quality hair extensions, including bundles, wigs, frontals, closures, and hair accessories designed to provide a luxurious, natural look.
How long does the hair last?

With proper care and maintenance, our extensions can last for an extended period of time. Longevity depends on how often the hair is worn, styled, and cared for.
Can the hair be colored and styled?

 Yes, our hair can be styled and customized. We recommend having hair professionally colored to maintain the quality and integrity of your extensions.
Will the hair shed or tangle?

 Minimal shedding and tangling may occur with all hair extensions. Proper maintenance, gentle brushing, and following our recommended care instructions will help keep your hair looking beautiful.
ORDERING
How do I choose the right length and texture?

 If you need assistance selecting the perfect length or texture, please contact our customer support team. We are happy to help you find the best match for your desired look.
Can I make changes to my order after placing it?

 Orders are processed quickly. Please contact us as soon as possible if you need to make a change. We cannot guarantee modifications once an order has been processed.
Do you offer custom wigs?

 Yes, we offer luxury wig options. Please contact us for availability and customization options.
SHIPPING
How long does shipping take?

 Processing and shipping times vary depending on product availability and order volume. You will receive tracking information once your order has been shipped.
Do you ship internationally?

 Please contact us for international shipping availability.
How can I track my order?

 Once your order ships, you will receive tracking information through the email provided at checkout.
RETURNS & EXCHANGES
Do you accept returns or exchanges?

 Due to the nature of hair products, all sales policies are based on maintaining the highest hygiene and quality standards. Please review our return policy before purchasing.
What if I receive the wrong item or my order arrives damaged?

 Please contact us immediately with your order details and photos so our team can assist you.
HAIR CARE
 To maintain your hair’s luxury feel: 1. Brush gently from ends to roots 2. Use quality hair products 3. Avoid excessive heat 4.Store hair properly when not in use 5. Keep hair moisturized and protected

 Due to the nature of hair products, all sales policies are based on maintaining the highest hygiene and quality standards. Please review our return policy before purchasing.