At Exquisite Extensions, we take pride in providing our customers with premium-quality hair products and a luxury shopping experience. Due to the nature of hair extensions, all sales are final unless the issue is determined to be the result of an error on our part.

REFUNDS

Exquisite Extensions does not offer refunds unless the issue is confirmed to be 100% our fault, such as receiving the incorrect item or an error made during order fulfillment.

If you believe there is an issue with your order, please contact us within 48 hours of delivery so our team can review your concern and assist you.

EXCHANGES

We offer exchanges under the following conditions:

  • Hair must be unused and completely untouched

  • Hair must remain in its original packaging

  • The lace, bundles, wigs, closures, or frontals must not have been cut, altered, installed, washed, colored, curled, straightened, or tampered with in any way

  • All original tags, packaging, and accessories must be included

Any product that shows signs of wear, manipulation, or alteration will not qualify for an exchange.

EXCHANGE PROCESS

To request an exchange, please contact our customer service team with your order number and reason for the exchange. Once your request is approved, you will receive instructions on how to return your item.

Customers are responsible for return shipping costs unless the error was made by Exquisite Extensions.

ORDER ACCURACY

Please carefully review your order details, including length, texture, and color, before completing your purchase. We are not responsible for incorrect selections made by the customer.

FINAL SALE ITEMS

Sale items, promotional items, and custom orders are considered final sale and are not eligible for refunds or exchanges.

Thank you for understanding and respecting our policies. At Exquisite Extensions, we are committed to providing luxury hair and exceptional service to every customer.